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Best Travel Assistance
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Traveler receiving guidance during her trip
Global assistance · human support

When your trip changes,
someone is on your side.

A human Assistance Center available 24/7 to guide, assess, and coordinate responses to unexpected medical and non-medical events.

I need assistance I am a business partner
From contact to resolution

The difference is
in how we respond.

Every case requires its own response. The provider network, local availability, and plan terms guide coordination.

  1. We listen

    Contact the Assistance Center using the channels listed on your voucher.

  2. We assess the case

    The team identifies your needs and reviews applicable assistance.

  3. We coordinate the response

    The Assistance Center arranges care through the provider network, depending on the case and plan.

  4. We stay with you

    We continue supporting you throughout the process.

Coordinated care and reimbursement follow different processes. Direct payment to the provider applies when coordinated by the Assistance Center and covered by the plan. Reimbursement is subject to review, documentation, and terms.

Check reimbursements
Beyond an emergency

Assistance by your side
your whole trip.

Benefits, amounts, and limits depend on the product and purchased voucher.

Medical care

Telemedicine, in-person care, clinical support, and transportation. The Assistance Center determines the appropriate option based on the case and terms.

Baggage and itinerary

Guidance and benefits for delays, lost or damaged baggage, lost documents, and trip interruptions.

Transportation and companionship

Coordination of repatriation, returns, and accompaniment when provided for by the plan and circumstances.

Additional assistance

Legal guidance, concierge, and other services to support your travel needs, subject to the voucher.

Protection tailored to you

Some trips need
something more.

Thirteen options for specific needs, from cancellation to traveling with your pet. Check which ones your product allows.

Cancellation and experience

  • Multi-Cause Cancellation
  • Any Reason Trip Cancellation
  • Cruise Trip Cancellation
  • Theme Park
  • COVID-19 cancellation and quarantine expenses

Baggage and technology

  • Personal Belongings
  • Technology Protection
  • SmartBag

Health and activity

  • Expectant Mother
  • Sports
  • Medical assistance for preexisting conditions
  • Medical expenses for workplace accidents

Pets

  • Pet Assistance

Purchase upgrades before your trip begins and confirm they are listed on your voucher. Extended Stay and Multi-Trip plans allow only Preexisting Conditions and Sports; Senior Exclusive and Best Students do not allow upgrades. Best Traveler Preexisting Conditions does not allow the Preexisting Conditions upgrade.

Check eligibility
For agencies, businesses, and partners

Strengthen your offering.
We support your journey.

A portfolio for different profiles, issuance tools, and sales support. The partner guides and recommends; Best Travel Assistance assesses, coordinates, and follows up on assistance.

Let's talk about your sales channel

Integration that adapts to your operation.

Travel agencies, brokers, wholesalers, businesses, sales networks, and platforms. The portfolio and sales structure are agreed upon for each channel.

  1. 01

    Design

    Define the portfolio and integration method.

  2. 02

    Enable

    Prepare users, training, and tools.

  3. 03

    Support

    Sales and operational support throughout your work.

Sales requirements and compensation are agreed upon under the selected arrangement.